Privacy Policy
Last updated: 15 August 2024
This Privacy Policy describes how oakpartners ("we", "us", or "our") collects, uses, stores, and shares information about you when you access or use our platform, services, and related tools available at oakpartners. By using our services, you agree to the practices described in this policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you provide when you create an account, enrol in a workshop, submit assignments, contact our support team, or otherwise interact with our platform. This may include your name, email address, phone number, postal address, payment details, and any content you submit through the platform.
1.2 Information Collected Automatically
When you use our services, we automatically collect certain technical information, including your IP address, browser type and version, operating system, device identifiers, pages visited, time spent on pages, referring URLs, and other usage data. This information is collected through cookies, log files, and similar tracking technologies.
1.3 Information from Third Parties
We may receive information about you from third-party services such as payment processors, authentication providers, or analytics partners. We handle such information in accordance with this policy.
2. How We Use Your Information
We use the information we collect for the following purposes:
Service delivery: To create and manage your account, process enrolments, deliver course content, track your progress, and provide customer support.
Communications: To send you transactional messages such as account confirmations, receipts, and service updates. With your consent, we may also send promotional communications about new workshops or features.
Improvement and research: To analyse usage patterns, diagnose technical issues, and improve the functionality, content, and user experience of our platform.
Security and compliance: To detect, prevent, and respond to fraud, abuse, or other harmful activity, and to comply with applicable legal obligations.
Payments: To process transactions securely through our payment partners.
3. Legal Basis for Processing
We process your personal information on the following legal grounds: performance of a contract when processing is necessary to provide the services you have requested; your consent where you have given explicit permission; our legitimate interests in operating, improving, and securing our platform; and compliance with legal obligations where processing is required by law.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to maintain your session, remember your preferences, and gather analytics data. You may control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our platform. We do not respond to browser-level Do Not Track signals at this time.
5. Sharing of Information
5.1 Service Providers
We share information with trusted third-party service providers who assist us in operating our platform, including hosting providers, payment processors, email delivery services, and analytics tools. These providers are contractually obligated to handle your information securely and only for the purposes we specify.
5.2 Business Transfers
If we are involved in a merger, acquisition, asset sale, or similar transaction, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.
5.3 Legal Requirements
We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.
5.4 No Sale of Personal Data
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. We may also retain certain information for longer periods where required by law, to resolve disputes, enforce our agreements, or for legitimate business purposes such as security and fraud prevention. When information is no longer needed, we securely delete or anonymise it.
7. Data Security
We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, destruction, or alteration. These measures include encrypted data transmission, access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights regarding your personal information:
Access: You may request a copy of the personal information we hold about you.
Correction: You may request that we correct inaccurate or incomplete information.
Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
Portability: You may request that we provide your data in a structured, commonly used format.
Objection and restriction: You may object to or request restriction of certain types of processing.
Withdrawal of consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
9. Children's Privacy
Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information without appropriate parental consent, we will take steps to delete that information promptly. If you believe a child has submitted information to us, please contact us at [email protected].
10. Third-Party Links and Services
Our platform may contain links to third-party websites, tools, or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your own. When we transfer personal information across borders, we take steps to ensure that appropriate safeguards are in place to protect your information in accordance with this policy and applicable data protection laws.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will notify you by updating the date at the top of this policy and, where appropriate, by sending you a direct notification. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us: